Welcome to the website of J&E; Cleaning Services. By accessing and using this site, as well as hiring our cleaning services, you agree to the following Terms and Conditions. We recommend that you read them carefully.

1. About Our Services

J&E; Cleaning Services offers residential and commercial cleaning services in Miami, Florida, including:
– Regular Cleaning
– Deep Cleaning
– Move In / Move Out Cleaning
– Post-Construction Cleaning
– Special services upon prior request
The scope of each service will be specified in the quote provided to the client.

2. Quotes and Pricing

– All quotes are based on the information provided by the client.
– If the property has conditions different from those described (excessive dirt, extreme clutter, larger size, or disorder), the price may be adjusted before starting the service.
– Some services may require prior inspection or submission of photos.

3. Reservations and Scheduling

– Appointments are confirmed only when the client accepts the quote and schedules a date and time.
– Times are approximate and may vary due to traffic, weather, or other prior services.
– If the team is delayed more than 30 minutes, the client will be notified.

4. Property Access

The client must ensure that the team can access the property at the scheduled date and time.
If entry is not possible and the client cannot be reached:
– A no-show fee of $40 will apply.
– The service must be rescheduled.

5. Cancellations and Rescheduling

– Cancellations made more than 24 hours in advance: no charge.
– Cancellations made less than 24 hours in advance: a $40 fee will apply.
– Cancellations at the time the team arrives: 50% of the service cost will be charged.

6. What the Cleaning Service Includes and Does NOT Include

Our services do not include:
– Organization of spaces (closets, drawers, paperwork).
– Lifting heavy objects or moving large furniture.
– Cleaning hazardous areas or areas with severe mold, pests, or biological fluids.
– Laundry (NOT provided).
– Maintenance, repair, or gardening services.
Specific details of the contracted service will be clarified before starting.

7. Satisfaction Guarantee

If the client is not satisfied with any part of the service:
– They must notify us within 24 hours after the service.
– The team will return to correct the area at no additional cost.
– Full refunds are not provided for services already performed.

8. Safety and Health

To protect our team:
– Work will not be performed in areas with biological hazards, excessive mold, animal waste, or severely unsanitary conditions.
– Services may be canceled if conditions are unsafe, with a minimum fee applied.

9. Losses and Damages

– All reasonable precautions are taken to avoid damage.
– If damage caused by our staff is verified, J&E; Cleaning Services will evaluate the situation and offer repair or fair compensation.
– We are not responsible for fragile items or items not disclosed in advance.

10. Payments

– Payment must be made on the same day of service, upon completion.
– Accepted payment methods: cash and Zelle only.

11. Website Use

By using this site, you agree that you will:
– Not copy content, images, or information without permission.
– Not attempt to breach the website’s security.
– Not use our contact information for unauthorized purposes.

12. Privacy Policy

Use of this site is also governed by our Privacy Policy, which explains:
– What data we collect
– How it is used
– User rights
You can consult it in the corresponding section.

13. Modifications

We reserve the right to update or modify these Terms and Conditions at any time. The date of the most recent update will be displayed at the top of the document.

14. Contact

If you have questions about these Terms and Conditions, you may contact us:
J&E; Cleaning Services
Email: [your email]
Phone: [your phone number]
Location: Miami, Florida