At J&E; Cleaning Services, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and the rights you have as a user of our website.

1. Information We Collect

We may collect the following categories of personal data when you visit our website or use our services:
– Contact Information: name, email address, phone number.
– Service Information: property address where the service will be performed, type of cleaning requested, customer preferences.
– Technical Data: IP address, browser type, pages visited, time spent on the website, cookies, and similar technologies.

2. How We Use Your Information

The information we collect may be used to:
– Respond to inquiries submitted through forms or WhatsApp.
– Send estimates, confirm services, and schedule appointments.
– Provide and improve our cleaning services.
– Conduct post-service follow-ups or satisfaction surveys.
– Perform administrative, safety, and website analysis tasks.
– Send promotional information, only if you give your consent.

3. Legal Basis for Processing Your Data

We process your personal information based on:
– Your consent, when you voluntarily fill out a form or contact us.
– Performance of a contract, when you hire our services.
– Legitimate interest, such as improving our website and ensuring its security.

4. Sharing Your Information

We may share your information only with:
– Website hosting providers who maintain the site.
– Communication and marketing platforms (such as WhatsApp Business or email services).
– Web analytics services (such as Google Analytics).
We do not sell or rent your personal information to third parties.

5. Cookies and Similar Technologies

Our website may use cookies to:
– Improve user experience and navigation.
– Analyze website usage and performance.
– Store user preferences.
You may configure your browser to block cookies, although some website features may not function properly.

6. How We Protect Your Information

We implement reasonable security measures to safeguard your data, including:
– SSL encryption.
– Access controls.
– Secure servers.
However, no system is completely foolproof.

7. User Rights

You have the right to:
– Access your personal information.
– Request corrections or deletion.
– Withdraw your consent.
– Object to certain uses of your data.
– File a complaint with a data protection authority.
To exercise your rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information only for as long as necessary to:
– Fulfill the purposes described in this policy.
– Provide support for contracted services.
– Comply with legal obligations.

9. International Data Transfers

When using tools such as Google or WhatsApp, some data may be processed on servers located outside the United States. These providers comply with applicable data protection standards.

10. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, you may contact us:
J&E; Cleaning Services
Email: [your email]
Phone: [your phone number]
Location: Miami, Florida

11. Changes to This Policy

We may update or modify this Privacy Policy when necessary. The date of the most recent update will be displayed at the top of the document.